Terms of Service

1. Acceptance of Terms

Welcome to Lyspire! These Terms of Service ("Terms") govern your use of our China sourcing services and website. By engaging our services, creating an account, or using our website, you agree to these Terms.

1.1 Who We Are

Lyspire is a China sourcing agent that provides transparent procurement services. We connect businesses with manufacturers in China while maintaining complete pricing transparency through our 6% service fee model.

1.2 Who These Terms Apply To

These Terms apply to:

• Individuals and businesses using our sourcing services
• Website visitors and account holders
• Anyone communicating with us about potential projects

1.3 Age Requirements

You must be at least 18 years old or have legal authority to enter into contracts to use our services. By using our services, you represent that you meet these requirements.

2. Our Services

2.1 What We Provide

Lyspire offers comprehensive China sourcing services including:

• Supplier identification and vetting: Finding and evaluating manufacturers
• Price negotiation: Securing competitive pricing on your behalf
• Quality control: Inspection and monitoring services
• Logistics coordination: Shipping and customs support
• Project management: Communication and coordination throughout the process
• Product development: Custom product design and prototyping

2.2 What We Don't Provide

Our services do not include:

• Legal advice or contract interpretation
• Financial advice or investment recommendations
• Insurance coverage for your products or shipments
• Customs brokerage services (though we provide guidance)
• Direct manufacturing or inventory ownership
• Guarantees of specific business outcomes or profits

2.3 Service Availability

Our services are available worldwide, though specific capabilities may vary by region. We reserve the right to decline projects that fall outside our expertise or ethical guidelines.

3. Your Responsibilities

3.1 Accurate Information

You agree to provide:

• Accurate and complete project requirements
• Truthful business and contact information
• Clear specifications and quality standards
• Honest feedback about your needs and budget

3.2 Timely Communication

For successful project completion, you must:

• Respond to our inquiries within reasonable timeframes
• Review and approve samples promptly
• Provide feedback on supplier options and pricing
• Make timely decisions on project milestones

3.3 Legal Compliance

You are responsible for ensuring that:

• Your products comply with all applicable laws and regulations
• You have necessary licenses and permits for importing
• Your business practices are ethical and legal
• You handle customs clearance and import duties

3.4 Prohibited Uses

You may not use our services for:

• Illegal products or activities
• Counterfeit or trademark-infringing products
• Products intended to cause harm
• Circumventing trade regulations or sanctions
• Fraudulent or deceptive business practices

4. Pricing and Payment

4.1 Our Transparent 6% Model

4.2 What's Included in Our 6% Fee

• Supplier search and vetting
• Price negotiation and communication
• Quality control inspections
• Project management and coordination
• Shipping arrangement (shipping costs separate)

4.3 Additional Costs

Separate charges may apply for:

• Samples: Typically $50-200 per sample (often refundable with bulk orders)
• Shipping costs: Actual courier/freight charges with no markup
• Third-party testing: Laboratory fees for certifications
• Express services: Rush orders or expedited processing

4.4 Payment Terms

• Service fee: 50% upfront, 50% before shipment
• Factory payments: Typically 30% deposit, 70% before shipment
• Sample costs: Payment required before sample production
• Currency: All prices quoted in USD unless otherwise specified

4.5 Refund Policy

Service fee refunds are available in limited circumstances:

• If we cannot find suitable suppliers for your project
• If we fail to deliver agreed services due to our error
• Refunds are not available for changes in your requirements or market conditions
• Sample costs may be refundable with bulk orders (supplier dependent)

5. Intellectual Property

5.1 Your IP Rights

You retain all rights to:

• Your product designs and specifications
• Your trademarks and brand materials
• Your business strategies and market plans
• Any IP you bring to the relationship

5.2 Our IP Rights

Lyspire retains rights to:

• Our sourcing methodologies and processes
• Our supplier network and relationships
• Our website content and materials
• Our business practices and expertise

5.3 IP Protection

We will:

• Take reasonable steps to protect your confidential information
• Not disclose your designs to unauthorized parties
• Require suppliers to sign confidentiality agreements
• Advise on IP protection strategies in China

6. Confidentiality

6.1 Mutual Confidentiality

Both parties agree to maintain confidentiality of:

• Business strategies and plans
• Financial information and pricing
• Technical specifications and designs
• Supplier information and relationships
• Any information marked as confidential

6.2 Exceptions

Confidentiality obligations don't apply to information that:

• Is publicly available through no breach of these terms
• Was known before our relationship began
• Is independently developed without use of confidential information
• Must be disclosed by law or court order

6.3 Duration

Confidentiality obligations continue for 3 years after our business relationship ends, or longer if specified in a separate agreement.

7. Quality and Warranties

7.1 Our Quality Commitments

We promise to:

• Work only with vetted, reputable suppliers
• Conduct quality inspections as agreed
• Provide honest assessment of product quality
• Communicate any quality concerns immediately
• Work with suppliers to resolve quality issues

7.2 Quality Disclaimers

7.3 Warranty Limitations

Our warranties are limited to:

• Performing our services with reasonable skill and care
• Working with suppliers who meet our vetting standards
• Providing accurate information about supplier capabilities

We do not warrant:

• Specific product performance or durability
• Market success of your products
• Compliance with all international regulations
• Elimination of all supply chain risks

8. Limitation of Liability

8.1 General Limitations

Our total liability to you for any claim is limited to the amount of service fees you paid us in the 12 months preceding the claim.

8.2 Excluded Damages

We are not liable for:

• Lost profits or business opportunities
• Indirect, consequential, or punitive damages
• Delays caused by suppliers or third parties
• Product defects not discovered during agreed inspections
• Market changes or customer preference shifts
• Customs delays or regulatory changes

8.3 Your Risk Management

We strongly recommend that you:

• Obtain appropriate insurance coverage
• Conduct your own due diligence
• Start with smaller orders to test quality
• Have backup suppliers when possible

9. Termination

9.1 Termination by Either Party

Either party may terminate our relationship:

• With 30 days written notice for ongoing services
• Immediately for breach of these terms
• Immediately for illegal or unethical conduct
• For projects not yet started (subject to cancellation fees)

9.2 Effect of Termination

Upon termination:

• Both parties must complete any work in progress
• Payment obligations continue for services already provided
• Confidentiality obligations remain in effect
• We'll provide reasonable transition assistance

9.3 Survival

The following sections survive termination: Intellectual Property, Confidentiality, Limitation of Liability, and Governing Law.

10. Governing Law

10.1 Applicable Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

10.2 Dispute Resolution

For any disputes arising from our relationship:

• First step: Good faith negotiation between the parties
• Second step: Mediation with a mutually agreed mediator
• Final step: Binding arbitration under [Arbitration Rules]

10.3 Jurisdiction

Any legal proceedings must be brought in the courts of [Your Jurisdiction], and both parties consent to the jurisdiction of such courts.

11. Changes to Terms

11.1 How We Update Terms

We may update these Terms to reflect:

• Changes in our services or business practices
• Legal or regulatory requirements
• Industry best practices
• User feedback and suggestions

11.2 Notice of Changes

When we update these Terms:

• We'll update the "Last Updated" date
• We'll email active clients about material changes
• We'll post a notice on our website
• Changes take effect 30 days after notice

11.3 Your Options

If you don't agree to updated Terms:

• You may terminate our relationship before changes take effect
• Continued use of our services constitutes acceptance
• We'll work in good faith to address reasonable concerns

12. Contact Information

12.1 General Inquiries

For questions about these Terms or our services:

12.2 Legal Notices

For formal legal notices or disputes:

• Must be in writing
• Must be sent to our registered business address
• Should reference these Terms specifically

12.3 Response Times

We will respond to:

• General inquiries within 2 business days
• Service-related questions within 1 business day
• Legal notices within 5 business days
• Urgent matters immediately when possible